Howard Michael A.

Customer Support | VA | Email, Chat, Phone | eCommerce

Hi, I’m Howard — a Customer Support, Sales & Operations Specialist with 10+ years of experience helping businesses handle volume, improve workflows, and deliver exceptional customer experiences. If you’re looking for someone who can communicate clearly, follow systems precisely, and take ownership of results, you’re in the right place. 🔥 What I Do Best I help businesses: • Manage high-volume customer support (email, chat, phone) • Handle orders, shipping issues, refunds, and escalations • Convert leads through fast follow-ups and clear communication • Keep operations organized with accurate tracking and scheduling • Execute tasks in SOP-driven, performance-focused environments ________________________________________ 🛒 Recent Experience eCommerce Support (Orbio World / Ryoko WiFi) • Email support for orders, logistics, and refunds • High-volume ticket handling with accuracy and speed Shopify / Discord Support (Fortnite Store) • Managed ticket queues (Discord, live chat, email) • Followed strict workflows for orders, delivery, and claims Customer Support (Travel & Healthcare Insurance) • Phone, email, and chat support • Account management, billing, and issue resolution Real Estate VA & Lead Generation • Cold calling, appointment setting, CRM tracking • Client follow-ups and transaction coordination 🧠 Why Clients Hire Me • ✅ Clear, professional English communication (written & spoken) • ✅ Fast learner — I adapt quickly to your systems • ✅ Strong attention to detail (no missed steps) • ✅ Comfortable with KPIs, SLAs, and high-volume work • ✅ Reliable, responsive, and easy to work with • ✅ I don’t just follow instructions — I improve processes 🛠 Tools I’ve Used Zendesk • Shopify • ClickUp • Google Sheets • CRM Systems • MOJO Dialer • Discord ⏱ Availability • Full-time (40–56 hours/week) • Flexible with time zones • Can start immediately 💬 Let’s Work Together If you need someone who can handle customers, support your operations, and help your business run smoothly, send me a message. I’m ready to deliver results from day one.