Karl Roland M.

Property Management & Administrative Support Specialist

Property Management and Administrative Professional with over 7 years of experience supporting property operations, customer service, and back-office functions. Experienced in leasing coordination, maintenance scheduling, vendor management, and tenant support. Proven ability to manage property listings, coordinate showings, process applications, and oversee maintenance and turnover activities while maintaining accurate documentation. Additionally skilled in administrative support, e-commerce operations, and customer service, including order fulfillment, customer inquiries, and operational support for online businesses. Strong organizational and communication skills with the ability to manage multiple priorities in fast-paced environments while delivering reliable and efficient service. -Core Competencies- Property Management Operations -Leasing coordination and tenant application processing -Property listings and marketing -Scheduling property showings and appointments -Maintenance coordination and vendor management -Vendor onboarding and contractor coordination -Move-in and move-out support -Invoicing, receipting, and financial record tracking -Tenant communication and issue resolution Administrative & Executive Support -Email and inbox management -Calendar and appointment scheduling -Document preparation and file organization -Spreadsheet and report creation -Data entry and record management -Workflow and task coordination Customer Service & E-commerce Support -Order fulfillment and logistics coordination -Customer inquiries via email, chat, and ticket systems -Order tracking, returns, and issue resolution -Customer account management and support -Back-office operations for e-commerce businesses Marketing, Content & Website Support -Social media management and scheduling -Basic graphic design and content creation -Website updates and blog posting using WordPress -Basic website management and layout updates -Content publishing and online marketing support -Technical Skills- Customer Support & CRM: -Zendesk, Freshdesk, Salesforce Property Management Software: -PropertyMeld, Appfolio Propertyware, Rently Project & Task Management: -Microsoft Planner, Calendly, Google Calendar Communication & Collaboration: -Google Workspace, Microsoft Office, Slack, Zoom, Skype, Discord E-commerce & CMS: -Shopify, WordPress, Wix Marketing Tools: -Mailchimp, Facebook, Instagram, LinkedIn, Twitter (X) Design Tools: -Canva, CapCut, Microsoft Drawing Productivity & Documentation: -Hubstaff, TimeDoctor