Therman F.

Technical Support Engineer | IT Support | MSP | MDM | macOS | Windows

I’m Therman, a Top Rated Plus Technical Support Engineer with 15+ years of experience in IT Support, Help Desk, MSP Support, Application Support, and Customer Technical Support. I specialize in troubleshooting hardware, software, networking, Windows, macOS, Wi-Fi, connectivity, and device-management issues while providing professional remote support to businesses and their customers. I have extensive experience supporting users through email, chat, phone, and ticketing systems, troubleshooting technical issues, documenting resolutions, coordinating repairs and replacements, and escalating complex issues to specialized technical teams. My goal is simple: resolve technical problems efficiently while providing customers with clear, professional, and reliable support. ⭐ 100% Job Success Score 🏆 Top Rated Plus 💰 $100K+ earned on Upwork ⏱️ 5,300+ hours worked Areas of expertise: ✅ Technical Support ✅ IT Support / Help Desk ✅ MSP Support ✅ Tier 1 / Tier 2 Technical Support ✅ Windows Support ✅ macOS / Mac Support ✅ Hardware & Software Troubleshooting ✅ Network & Wi-Fi Troubleshooting ✅ Internet Connectivity Troubleshooting ✅ Device Management / MDM ✅ Application Support ✅ Ticket & Incident Management ✅ Technical Escalations ✅ Customer Technical Support ✅ Remote IT Support