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Benjamin L.
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Benjamin L.

Fractional COO for Agencies and Service Businesses | Operations Expert

Hi there 👋, I manage your day-to-day operations, build scalable infrastructure and execute your strategy. So you can focus on growth. You've grown past 20, 30, maybe 50 people, but you're still the one holding operations together. Every decision flows through you. You're working in the business instead of on it. Margins should be better for the revenue you're doing, but you can't figure out where the leakage is while you're firefighting daily. I'm a fractional COO for founder-led agencies and service businesses. I've done this from both sides: I've bootstrapped 3x service businesses, doing combined 8-figure revenue today, and I've worked with 70+ clients across the US, Europe, and the Middle East on exactly this problem. EXPERTISE 🛠️ OPERATIONS INFRASTRUCTURE ⚙️ Processes | SOPs | Business Systems | Continuous Improvement | AI & Automation | Project Management Tools | Asana | Clickup | Monday | Company Brain | Templates | Digital Maturity | KPIs TEAM & PEOPLE 🤝 Org Structure | Org Chart | Job Descriptions | Compensation | Recruiting | Leadership Development | Onboarding | Performance Management | Goal Setting MANAGEMENT & STRATEGY 🎯 Day-to-day management | Team Coaching | Leadership Development | Delegation | Accountability Partner | Management Sprints | OKRs | Roadmaps | Strategy Definition | Strategy Execution | Business Units Setup | Spin-Offs Here's what my clients say: 🚀 "If you need someone to help you scale your operations, you must speak with Benjamin." 🤩 "The work he performed is unbelievable." 🥳 "He's obsessed with providing value, delivered way beyond our expectations." 🕺 "Ben is a superstar." 🦸‍♀️ "Benjamin is an absolute game changer!" (LinkedIn) ☺️ "Exceptional is an understatement." I'm not a slide deck consultant. I embed in your business and operate alongside your team. If you're a founder running an agency or service business, and you know operations is the thing holding you back: LET'S Talk

🇩🇪Stuttgart, Germany$149/hr100% JSS5.00 (20)Since Jul 2019
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Earnings and projects

MRR
$74

Last 6 months ÷ 6

World#142,630 / 412k
🇩🇪Country#1,122 / 3,842
Revenue, last 30 days
$0

Last 6 months: $442

Total earnings
$225k

Billed in all: $226k

World#12,739 / 412k
🇩🇪Country#81 / 3,842
Per project
$5.5k

$442 in the last 6 months

World#31,670 / 412k
🇩🇪Country#179 / 3,842
Projects, last 6 months
1
0% fixed100% hourly
World#128,096 / 412k
🇩🇪Country#1,059 / 3,842
Projects in all
41
46% fixed54% hourly
World#74,022 / 412k
🇩🇪Country#584 / 3,842

Earnings, last 30 days

$226kNothing earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$222.5k$225.0k$227.5k$230.0kOct 9Oct 24Nov 8

Skill rankings: Top 30% in Organizational Design & Effectiveness

Ranked by MRR among everyone on Upwork with the skill.

  1. #88Organizational Design & Effectiveness298 freelancers · 🇩🇪 #2Top 30%
  2. #101Continuous Improvement320 freelancers · 🇩🇪 #1Top 32%
  3. #109Digital Transformation336 freelancers · 🇩🇪 #3Top 32%
  4. #170Performance Management448 freelancers · 🇩🇪 #1Top 38%
  5. #246Change Management703 freelancers · 🇩🇪 #3Top 35%
  6. #268Program Management776 freelancers · 🇩🇪 #2Top 35%
  7. #272Business Process Management645 freelancers · 🇩🇪 #3Top 42%
  8. #277Business Strategy871 freelancers · 🇩🇪 #3Top 32%