Vanessa G.

I have over 8 years of experience in customer service (including phone, email, live chat). I have provided 4 years of experience with customer service and tech support, 2 years as a Quality Assurance Specialist, a year and a half as Team Lead. I have handled different e-commerce dropshipping stores. I provide professionalism in every aspect of the job duties provided. I am experienced in Email, Phone, and Chat support, along with order processing, changes, refunds, order fulfillment, and social media moderator for dropshipping stores. I am also experienced with using Zendesk, Freshdesk, Gorgias, Helpscout and Trengo platform. Shopify, Amazon Seller Central, Aliexpress, Oberlo, Shipstation, and Netsuite. I am proficient with Microsoft applications. google drive, google sheet including calendar, and Gmail. I have an excellent work ethic. I am professional and have a friendly personality. I am always energetic and make sure to get the job done with a smile. I am a multi-tasker and handle multiple responsibilities to provide the best of support for my clients. I am a fast learner and always eager to find the most efficient and effective system to provide top-notch customer service. I always make sure that I provide excellent customer service and customer satisfaction. I would like to work and grow with a company long-term. I am detailed oriented and strive for the best of service. I will provide an efficient and accurate service with all of my duties.