Kennedy S.

Results-driven healthcare and customer support professional with experience in insurance verification, medical virtual assistance, clinical review, medical records management, and customer service. Skilled in verifying patient insurance eligibility and benefits, coordinating appointments, maintaining accurate medical records, and delivering excellent patient and client support. Experienced in handling sensitive healthcare information while ensuring HIPAA compliance and accuracy in documentation. Licensed Philippine Registered Nurse and USRN (New York State) with clinical review experience at Matrix Absence Management, where responsibilities included conducting medical and claims reviews, researching patient and client information, analyzing medical documentation, data entry, and making evidence-based recommendations for leave approvals. Demonstrated strong analytical, organizational, and decision-making skills in fast-paced healthcare environments. Additional experience as a Medical Records Specialist, managing and organizing patient documentation, ensuring completeness and confidentiality of records, and supporting healthcare operations through accurate data management and record retrieval. Background also includes customer and technical support roles with Dish Network and Electronic Arts, providing customer assistance, resolving billing and technical concerns, and delivering high-quality chat and phone support with professionalism and efficiency. Strong communication, multitasking, and problem-solving abilities with a proven commitment to customer satisfaction and operational excellence.