Rowena R.
Sales & Customer Experience Specialist
SUMMARY * Fifteen (15) years total providing exceptional customer experience, seamless operational workflow and people management in busy call center environment. * Experienced working in operations as retail shop manager with proven track record in sales. * An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty. * Strategic-relationship building skills – listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes. * Good in planning, leading, organizing and controlling in a managing function.
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $19k
Billed in all: $58,623$59k
$9.3k in the last 6 months
Across 5 contracts
Earnings, last 30 days
Skill rankings: #1 in 1 skill of 17
Rarest: top 1% in Virtual Assistance, of 29,113. Ranked by MRR among everyone on Upwork with the skill.
- Performance Appraisal29 freelancers · 🇵🇭 #1Top 3%🇵🇭#1 of 8
- #7Retail Sales Management201 freelancers · 🇵🇭 #1Top 3%🇵🇭#1 of 72
- #13People Management554 freelancers · 🇵🇭 #3Top 2%🇵🇭#3 of 218
- #34BPO Call Center1,567 freelancers · 🇵🇭 #15Top 2%🇵🇭#15 of 880
- #36Ecommerce Support1,624 freelancers · 🇵🇭 #18Top 2%🇵🇭#18 of 760
- #47Staff Recruitment & Management1,476 freelancers · 🇵🇭 #13Top 3%🇵🇭#13 of 572
- #49Sales Management1,242 freelancers · 🇵🇭 #8Top 4%🇵🇭#8 of 359
- #63Training & Development1,511 freelancers · 🇵🇭 #7Top 4%🇵🇭#7 of 365