Crystel Jollina O.Private profile: Upwork shows its earnings only to signed-in members, so we check it every few weeks, not daily. MRR here is a rough estimate (Upwork's six-month earnings ÷ months active). Last read Nov 5, 2026.

I help eCommerce brands deliver fast, professional customer support while reducing refunds, disputes, and operational issues. With 5+ years of experience as a Senior Customer Support Specialist & Virtual Assistant, I specialize in handling high-volume email support, returns, and backend operations using Zendesk, Gorgias, and Shopify. I don’t just answer emails—I help improve your customer experience and protect your business. 💼 What I can help you with: 📧 Email & Customer Support High-volume email handling (100+ emails/day) Order tracking, complaints, escalations Clear, empathetic, and brand-aligned communication 🔄 Returns, Refunds & Exchanges Shopify & Global-e processing Policy-based decisions with customer satisfaction in mind Experienced in merchandise/fashion/swimwear returns 🛍️ eCommerce Virtual Assistance Order management & fulfillment coordination Dropshipping support & supplier communication Data tracking (Google Sheets / Docs) 🔥 What makes me different: 🛡️ Fraud Detection & Order Verification Expert in validating photo evidence for damage claims (spotting edits, tampering, inconsistencies) Apply basic forensic checks (metadata, visual anomalies, pattern analysis) to confirm legitimacy Identify high-risk orders and suspicious customer behavior Reduce losses by blocking fraudulent refunds and chargeback risks before they happen 🎨 Creative & Technical Support Graphic design (email visuals, media content) Video editing (short-form content, ads, reels) Basic website creation & Shopify updates 👉 You’re not just hiring support—you’re getting someone who can support, protect, and enhance your business. 🌟 Why clients choose me: Reliable, detail-oriented, and proactive Strong problem-solver for difficult customer situations Able to work independently with minimal supervision Business-focused mindset (I think beyond tasks) 🧠 Experience Highlights: Senior Email Support since 2020 Swimwear Returns Department Specialist Dropshipping & backend operations support Managed global customers, refunds, and sensitive cases 🚀 What you can expect: ✔ Fast response times & high-quality support ✔ Organized backend operations ✔ Reduced disputes and smoother workflows ✔ A VA who thinks like a partner, not just an agent If you’re looking for someone who can handle your support, streamline your operations, and add extra value to your business, I’d love to work with you.