Heinz Roland R.

I help founders keep clients happy, projects on track, and teams aligned without micromanagement. 📌 WHAT I HANDLE ✔️ CLIENT SUCCESS & ACCOUNTS • Client communication (email, chat, calls) • Follow-ups, retention support, issue resolution • CRM updates & pipeline management ✔️ PROJECT & OPERATIONS • Task & deadline ownership (ClickUp, Slack, Google Workspace) • Team coordination (creatives, ops, field teams) • KPI, sales, and admin support ✔️ BEAUTY & ECOMMERCE EXPERIENCE • Customer Service for eCommerce beauty brands • Product education, shade/product matching support • Handling returns, exchanges, and customer concerns • Understanding beauty buyer behavior & brand tone ✔️ TOOLS & PLATFORMS Gorgias • Shopify • Salesforce • GoHighLevel • 17Hats • NetSuite • Meta Business Suite • Xero 📌PROVEN EXPERIENCE ✔️ Customer Service for global eCommerce beauty brands — improved CX and retention ✔️ Client Success & Ops support for creative agencies and service businesses ✔️ Awarded Customer Service Excellence for long-term eCommerce support ✔️ Built and managed client workflows as an Account Manager If you’re a beauty, eCommerce, or service-based brand looking for someone who understands both operations and your customers, LET'S CONNECT.