Jose Z.

Driven and highly adaptable Operations Professional with over 5 years of experience leading teams, optimizing workflows, and managing client relations across tech support, logistics, and customer experience. I specialize in turning complex project requirements into smooth, daily operations while keeping team performance and KPIs at their absolute peak. My expertise includes: Team Leadership & Coordination: Managing remote/on-site agents, setting action plans, building schedules, and mentoring team members to meet strict operational goals. Technical Support & NOC Operations: Monitoring server functionality, troubleshooting technical issues, and managing provider communications across chat, email, and phone. Logistics & Coordination: Tracking supply chains, managing yard reservations, and keeping fast-paced logistics moving without a hitch. As a near-native English speaker (90% fluency) and native Spanish speaker, I seamlessly bridge communication gaps for global teams and clients. Whether you need someone to streamline your customer service department, manage logistics, or lead a technical support team, I bring the organization and leadership needed to get results. Let’s connect and discuss how I can add value to your project!