Peter O.

12+ years of experience helping founders, CEOs, startups, agencies, SaaS & BaaS companies, and eCommerce businesses stay organized, improve operations, and deliver exceptional customer experiences. Over the years, I have successfully completed 100+ projects on Upwork, LinkedIn, and Indeed and helped businesses streamline workflows, manage teams, improve communication, and support day-to-day operations. What I handle so you don't have to: ✔ Executive & Administrative Support · Calendar and inbox management · Scheduling and travel coordination · Project coordination and task management · SOP documentation and process improvement · CRM setup, management and updates · Data entry, web research and reporting · Stakeholder communication and follow-ups · Workflow optimization and automation · Meeting preparation, minutes and action tracking · Vendor and contractor coordination · Confidential day-to-day business support — handled with discretion, precision, and a proactive mindset so nothing falls through the cracks. ✔ Sales & Marketing Support · Social media strategy, content planning, and scheduling · Community management and audience engagement · Digital marketing campaign coordination · Cold email outreach and follow-up sequences · Live chat, phone, and email sales support · Lead generation and lead qualification · CRM pipeline management and tracking · Performance reporting and analytics · SEO-informed content strategy support · Brand visibility growth across platforms — turning your audience into a pipeline and your pipeline into paying clients. ✔ Customer Service & Client Relations · Multichannel support via email, phone, live chat, and social media · Customer onboarding and offboarding · Ticket management and issue resolution · Conflict de-escalation and satisfaction recovery · Customer retention strategies and follow-ups · FAQ and knowledge base documentation · Client relationship management and reporting · Proactive communication to reduce churn — because every interaction is a chance to build loyalty, and I make sure your clients feel heard, valued, and taken care of. ✔ Creative & Brand · Graphic design for social media, ads, and marketing materials · Social media content creation and visual storytelling · Short-form and long-form video editing · Branded presentations and pitch decks · Infographics and data visualization · Copywriting for web, email, and social platforms · Brand storytelling and identity consistency · Promotional materials, flyers, and digital ads · Thumbnails, banners, and cover designs · Audio editing and podcast production support — so your brand stays polished, visible, and consistent even when you're deep in the work of building. Tools I work in daily: · Google Workspace · Microsoft Office · Asana · ClickUp · Trello · Notion · HubSpot · GHL · Freshdesk · Zendesk · Slack · Premium AI Tools · Zoom · Canva · Adobe Photoshop · Illustrator · Premiere Pro · After Effects · DaVinci Resolve · Audition Industries I've Supported: SaaS · BaaS · Digital Agencies · eCommerce · Startups · Coaches & Consultants · Small, medium & Large-scale Businesses I'm available for long-term retainers, short-term projects, and hourly engagements. If you're looking for a dependable professional who can manage operations, support customers, and keep your business running smoothly, let's discuss how I can help. Send me a message. I respond within minutes, not hours.