Anthony B.
An IT Support Pro with 20 years worth of work experience
ā¢ I have worked across different areas of IT Support and this has supplied me with a wide range of technical knowledge which I can share with my future colleagues and clients. ā¢ I am a quality-oriented, dedicated and hardworking individual who makes sure to provide efficient and high-quality service. ā¢ An ISFJ-A Defender according to an online personality test ā¢ I am very flexible with the hours I am available to work. Here is a summary of some of my most recent job descriptions: IT Service Desk Supervisor - Supervising a group of IT Professionals by providing technical training, performance coaching, develop specific skill-sets through shadowing, and overall guidance to attain work efficiency IT Service Desk Analyst - Provide support on a wide range of technical issues for colleagues (Hardware, Software, Networking, VPN, Active Directory, Server, MS Office/Outlook/OneDrive/Teams, etc.) - Incident Management - Change Management