Michelle R.

Hi, I’m Michelle! As a Business Manager with 10 years of experience in customer support and service, I bring a proven track record of delivering exceptional results across management, client relations, and process optimization. My expertise lies in supporting senior managers and clients by streamlining workflows, developing custom customer service policies, and creating KPIs tailored to your business goals. My multilingual capabilities (English, French, Spanish) enhance my ability to connect with diverse audiences and solve complex challenges. Here’s how I can help: ✅ Customer Support Management ✅ Zendesk (Support/Explore/Reports) I specialize in creating tailored solutions that streamline operations, improve team performance, and boost customer satisfaction. Whether you need to enhance your support team, set up efficient processes, or manage day-to-day operations, I’m here to help. - Skills - Business Management - Customer Support Leadership - Workflow Optimization -Translation (English, Spanish) - Executive Assistance - Experience With a decade of hands-on experience in customer service and business management, I’ve successfully worked with global teams and businesses across industries. I use tools like Zendesk, to implement impactful solutions that drive results. Availability Open to short-term and long-term projects with flexible hours to fit your business needs. Let’s Work Together! Ready to elevate your business? Let’s connect and discuss how I can help you achieve your goals!