Emmanuel T.

Need someone who can actually move the conversation toward a sale, not just answer calls? That’s where I come in. I’m a Top Rated sales and customer experience professional with 8+ years of contact center experience across sales, customer service, retention, billing, collections, fraud, healthcare, and escalation support. I’ve handled both inbound and outbound sales, worked warm leads, managed customer objections, upsold recurring services, and helped customers make confident buying decisions without making the conversation feel scripted. 💡 What I Bring to the Table: 🔹 Sales Closing Consistently exceeded sales and conversion targets, including maintaining a 25%+ conversion rate in a high-volume environment. 🔹 High Volume Calling Experienced handling 200+ inbound and outbound customer interactions weekly while maintaining quality and customer experience. 🔹 Upselling & Cross Selling Experienced in identifying opportunities to introduce additional or recurring services based on customer needs, with upsell targets reaching 25–30%. 🔹 Customer Retention Strong background in de-escalation, objection handling, retention, billing, and turning difficult customer conversations into productive outcomes. 🔹 Training & Quality Progressed into Tier 2 Sales, backup QA, and Enterprise Training, where I performed skills gap analysis, created training materials, onboarded sales representatives, and delivered training for groups of up to 20 people per batch. 💼 Experience You Can Trust I’ve worked with businesses across different industries, including home services, healthcare, financial services, travel, and customer support operations. ⭐ I can help with: ✓ Inbound Sales & Sales Closing ✓ Outbound Sales & Warm Lead Follow-Up ✓ Appointment Setting ✓ Lead Qualification ✓ Upselling & Cross Selling ✓ Customer Retention ✓ Customer Service ✓ Collections & Account Management ✓ Objection Handling ✓ CRM Management & Call Documentation ✓ Sales Training & Coaching ✓ Quality Assurance & KPI Monitoring 🛠 Top Tools I Work With: In-house CRMs, Salesforce, Zendesk, Five9, RingCentral, Avaya, eLead, VinSolutions, Google Workspace, Slack, Asana, Canva, and Google Sheets, etc. If the goal is simply to have someone answer the phone, there are plenty of people who can do that. If the goal is to turn conversations into customers while protecting the customer experience, that’s where my experience is strongest. Let’s talk about what the business is selling, who the target customer is, and what success looks like. 📩