Samantha Nicole D.Private profile: Upwork shows its earnings only to signed-in members, so we check it every few weeks, not daily. MRR here is a rough estimate (Upwork's six-month earnings ÷ months active). Last read Nov 5, 2026.

Hello! I’m Samantha Cruz, a Recruitment Operations and Executive Operations professional who helps growing businesses create organized, efficient systems around hiring, people operations, and day to day business operations. My experience spans multiple industries, including financial services, childcare, healthcare, construction, food and beverage, and technology. My background started in recruitment and HR, but over the years my work has grown far beyond sourcing and interviewing. I have increasingly focused on improving the systems behind recruitment: building workflows, documenting processes, creating trackers and dashboards, improving candidate follow ups, organizing pipelines, developing SOPs, supporting workforce planning, training team members, and helping leadership gain better visibility into hiring operations. I currently support Clove Dental with recruitment operations across multiple locations. My work includes maintaining candidate pipelines and recruitment trackers, compensation and market research, workforce planning support, KPI reporting, process improvement, and helping leadership identify hiring gaps and priorities. Previously, as Director of Recruitment and Hiring for Preferred ChildCare, I served as the owner’s second in command and helped keep day to day operations running when she was unavailable or focused on her other businesses. Although my title was centered on recruitment and hiring, my responsibilities extended well beyond recruiting. I refined recruitment workflows, created documentation and communication templates, trained and managed virtual assistants, and supported leadership with recruitment strategy and operations. I also built and maintained relationships with colleges in our service areas, coordinated with families regarding their full time childcare needs, fostered relationships with full time nannies, supported social media management and content creation, and provided executive support to the owner as needed. I also have experience supporting executives directly. As an Executive Assistant for Spearhead, an AI consulting company, I manage scheduling, priorities, follow ups, recruiting coordination, and ongoing operational needs. I help keep commitments organized, track open items, and make sure important tasks continue moving without requiring constant oversight. Earlier in my career at Capital One Philippines, I worked in HR operations where I managed documentation, audits, reporting, process documentation, and operational support across multiple HR teams. That experience gave me a strong foundation in accuracy, compliance, process improvement, and working within structured organizations. Through SDC Outsourcing, I have also supported businesses with recruitment systems, administrative operations, documentation, and workflow improvement. Today, the areas where I provide the most value include: • Recruitment workflow and process improvement • Recruitment operations and pipeline management • SOPs, documentation, and training materials • Recruitment dashboards, trackers, and KPI reporting • Follow up systems and workflow automation • Sourcing strategy and talent market research • Workforce planning and compensation research • Onboarding and People Operations support • Executive assistance and business operations • Project coordination and follow through • Team training and remote operations support I work comfortably with Google Workspace, Microsoft Office, Workday, Manatal, EngineHire, JobAdder, Indeed, LinkedIn, Calendly, Trello, ClickUp, Confluence, Canva, Zoom, Teams and AI productivity tools such as Apollo, Fathom, Granola, and ChatGPT. I hold a Bachelor of Science in Psychology and have been a Licensed Psychometrician since 2018. My background in Psychology and HR has helped me understand people and organizations, while my operations experience has taught me how to turn that understanding into practical systems that teams can actually use. I am especially well suited for founders, executives, recruiting teams, and growing businesses that already have hiring activity in place but need someone to bring more structure, visibility, and consistency to the operation. If your recruitment or business operations feel scattered, manual, or dependent on too many follow ups, I can help you organize the process and build a system that is easier to manage and scale.