Emilia Luisa C.

Hi there! I'm Mia. PROFESSIONAL SUMMARY Operations and team management professional with 8+ years in e-commerce operations, quality assurance, and people leadership, built on a decade of high-volume hospitality management. Experienced in supervising front-line teams, designing internal reporting and audit procedures, and partnering with supply chain, quality, and cross-functional teams to improve turnaround time and service quality. CORE SKILLS Leadership: Team management, staff supervision, coaching and mentoring, performance evaluations, training program design, conflict resolution, hiring and onboarding Operations: Daily operations management, purchasing, product and inventory management, vendor communication and coordination, data entry and record-keeping, process improvement, workload management, operations monitoring, cross-functional coordination, project management Quality & Compliance: Quality assurance management, audit coordination, audit reporting, internal reporting systems, policy compliance, data integrity Customer & Communication: Customer service, customer relationship management, stakeholder communication, complaint resolution, problem solving