Ruth D.

10 Years Customer Service Specialist | Team Leader | Social Media

🌟 Looking for someone who can elevate your support operations? I’ve got you covered. With 10+ years in customer care and extensive experience in eCommerce, I specialize in creating smooth, efficient, and memorable customer experiences across multiple platforms. 💼 What I Can Do for Your Business 👥 Customer Support Team Leadership I have managed a support team by providing training, guidance, and coaching to ensure consistent, high-quality service delivery. I also handled workflow scheduling, performed QA reviews, and supported the team in meeting performance targets. 💬 Expert Email & Live Chat Support I provide warm, efficient, and solutions-focused communication that helps customers feel understood and supported—turning interactions into long-term loyalty. 📣 Social Media Interaction & Community Care From responding to comments to nurturing your online presence, I help strengthen your brand voice and deepen customer engagement across platforms. 🔧 Tools & Platforms I Work With Helpdesks: Gorgias, Zendesk, Freshdesk eCommerce: Shopify, Magento, AliExpress Social Platforms: Instagram, TikTok, Facebook Communication: Slack, WhatsApp, Telegram, Skype Others: DSers, Oberlo, ✨ If you're looking for reliable, knowledgeable support with a strong customer-first