Laura Massiel G.

A professional with over 8 years of experience in quality assurance, recruitment, and customer service, working in both remote and in-person settings. I have developed a strong ability to analyze service interactions, identify opportunities for improvement, and provide effective feedback to raise quality standards. Additionally, I have experience leading recruitment processes, from talent acquisition to team management, ensuring the selection of candidates aligned with business objectives. My career began in customer service, where I strengthened key skills such as effective communication, problem-solving, and handling situations under pressure, later evolving into more strategic roles in quality and recruitment. I am currently seeking new opportunities where I can contribute my experience, continue my professional development, and make an impact on results-oriented teams. I am open to opportunities in quality assurance, recruitment, or customer support.