Cris Z.

Stop scrolling!!! Yes, you. Your search ends here! Winning Professional Work Traits; - Insatiable thirst for knowledge - Every new opportunity to learn excites me, and I am constantly driven to enhance my skills, striving to improve each day. - I thrive in environments with minimal to zero supervision, demonstrating my ability to work autonomously and efficiently. I am highly competitive, always striving to deliver impressive results that exceed expectations. - Rapid learning ability coupled with exceptional comprehension skills. As a team player, I am eager to contribute ideas that are instrumental to project success. I take initiative by proactively suggesting solutions to challenges, demonstrating my commitment to achieving objectives efficiently. - Attention to detail is paramount in my work. Accuracy, efficiency, impeccable time management, meeting deadlines, transparency and supporting colleagues are among the core values I uphold in every task I undertake. - I'm very open to feedback, viewing it as invaluable stepping stones toward personal and professional growth. Each piece of feedback serves as an opportunity for me to refine my skills and strive for continuous improvement. - I am enthusiastic about cross-training to unlock my full potential, expand my skill set, and enhance my availability. I don't confine myself to job descriptions; instead, I actively seek out opportunities to broaden my knowledge and become an indispensable asset to the team/company. A little background about me.. My name is Cris Ochavez Zamora, a proud freelancer from the Philippines, commonly known as Chanel within professional circles. I took up Bachelor of Science in Secondary Education Major in English and graduated with flying colors. I spent a good 15+ years in the BPO Industry catering international clients providing customer service, sales (inbound and outbound), technical support, billing and payments, helpdesk and escalations, and customer retention. The last post I had before shifting to freelancing was Escalations and Sales Manager of 4 years where I trained my own people on how to handle and pacify difficult customers, provide exemplary win-win resolutions, how to pitch & create customer needs, position an offer, handle stalls and objections, and eventually close the sale. Services Offered: - Administrative and Virtual Assistance - Email, Chat and phone support - Team Management - Training and Documentation - Helpdesk and Escalations - Cold Calling, Appointment Setting and Telesales - Data enrichment, data entry and management Availability; - Flexible, open to work for Full Time or Part Time - Work Time zones - EST, CST, MT, PST