Jhoana S.

Customer Service Specialist and Order Management Support

With two years of experience in customer service, admin support, and order management across various E-commerce platforms, I am dedicated to exceeding customer expectations while strictly adhering to company protocols. My unwavering commitment to customer satisfaction is fueled by my passion for effective communication. In the realm of customer service and admin support, I have honed a skill set closely aligned with my innate qualities, which I consider integral to delivering exceptional service. Some of the key soft skills I bring to the table include: - Proficient Data Entry - Microsoft Office Expertise - Google Sheets and Docs Proficiency - Superior Customer Service - Email Handling (Zendesk, Gmail, Freshdesk) - Live Chat and Chat Support - Efficient Admin Tasks - Seamless Order Fulfillment (Shopify, D'sers, AliExpress Dropshipping) - Competent Social Media Management (Facebook and Instagram) - Effective Lead Generation and Web Research - Familiarity with Clio Grow, Clio Manage, Pipe File, Jotform, and Property Radar My commitment to excellence extends to my continuous pursuit of new technology and tools, ensuring I remain at the forefront of my field. My primary goal is to deliver outstanding work, unwavering client satisfaction, and a superior working experience. I am dedicated to elevating your business."