Jaquilyn V.

Customer Service Representative/Admin Assistant

Dedicated Customer Service Professional with over four years of experience in the healthcare industry, providing exceptional support to customers, patients, and healthcare providers. My background includes two years as a Benefits Specialist, where I assisted members in understanding their healthcare coverage, eligibility, and benefits, as well as two years in customer support for a drug screening company, handling inquiries, coordinating services, and ensuring accurate and timely resolution of concerns. I possess strong interpersonal and communication skills, allowing me to build positive relationships with customers while delivering a high level of service. Known for my attention to detail, adaptability, and ability to multitask in fast-paced environments, I am a fast learner who quickly masters new processes and systems. I am committed to delivering accurate, efficient, and customer-focused solutions while maintaining professionalism and empathy in every interaction.