June Albert A.

👍👍 With 12 years of customer service experience, I specialize in delivering efficient and empathetic support across multiple channels. I've handled simultaneous live chats, addressing account, billing, hardware, and network concerns, while also managing phone calls with a strong focus on security protocols. In the past 6+ years, I transitioned to E-commerce, honing my expertise in Chat/Email support for Billing, Sales, and Order Management (refunds, cancellations, etc.). I'm proficient in tools like Shopify, Zendesk, Magento, Gorgias, and more, ensuring seamless customer interactions. Equipped with a dedicated workspace, high-spec technology, and a reliable fiber connection, I am committed to providing uninterrupted and high-quality support. My goal is to foster long-term professional relationships and ensure the success of every project I undertake. I'd love the opportunity to bring my skills and dedication to your team. Let’s connect to discuss how I can contribute to your goals.