Edward Joseph M.Private profile: Upwork shows its earnings only to signed-in members, so we check it every few weeks, not daily. MRR here is a rough estimate (Upwork's six-month earnings ÷ months active). Last read Nov 5, 2026.

I am a Virtual Operations Manager with hands-on experience leading leasing, customer service, listings/marketing, application processing, and prospect management for a U.S.-based property management company overseeing approximately 1,400 apartment units. I manage a team of leasing assistants, listing specialists, and application specialists (6 direct reports), and oversee the full prospect-to-approval workflow. My team plays a key role in driving an average of ~49 move-ins per month by ensuring fast response times, strong prospect engagement, accurate listings, and efficient application processing. Over the past year, I have helped significantly improve operational performance, including reducing average vacancy from 8.13% to 2.77%, improving application turnaround times, and minimizing errors that cause delays and lost opportunities. I focus heavily on workflow optimization, team training, and process improvement to ensure we fill vacancies quickly and efficiently. I work directly with Property Managers and the CEO/Owner, providing regular performance updates, operational insights, and strategic recommendations. I am actively involved in rent pricing analysis and promotional strategy, evaluating market response and interest levels to recommend adjustments that improve leasing performance. What I specialize in: - Leading and managing leasing, listings, and application teams - Overseeing end-to-end leasing operations: inquiries, showings, applications, approvals - Ensuring vacant units are marketed promptly and accurately across all platforms (Zillow, Apartments .com, etc.) - Maintaining listing quality, pricing accuracy, availability details, and photo standards - Training, onboarding, coaching, and conducting performance reviews for team members - Approving time off, managing schedules, and ensuring balanced coverage - Holding team members accountable through performance management and corrective coaching - Creating and improving SOPs to increase efficiency and reduce team workload - Structuring workflows and assigning time-blocked responsibilities to prevent overlap and improve accountability - Identifying bottlenecks and implementing process improvements to reduce delays and errors - Analyzing showing and application data to improve conversion and occupancy - Handling complex and sensitive escalations while training team members to confidently de-escalate situations - Supporting weekend coverage and after-hours monitoring to ensure emergency calls are not missed - Providing weekly reports and strategic recommendations to leadership I also work directly with advertising and platform account managers (Zillow, Apartments .com, and other partners), reviewing proposals, managing relationships, and ensuring our marketing investments support occupancy goals. I am highly solutions-driven and continuously look for ways to simplify processes while improving results. I strongly believe in building systems that make it easier for both the team and the customer to succeed. If you are looking for someone who can not only support your property management operations but also lead, optimize, and drive performance, I would be glad to help.