Rolex C.

Customer service and Technical support

I have worked as a Customer Service representative/Technical Support for more than 6 years. My responsibilities includes consultation and inquiries from customers, evaluate their needs, determine the best resolution and suggest additional services that may be of interest for them or for the business. I have reached and exceeded quotas for calls handled, inbound and outbound calls. I am a team player and i was able to effectively manage my own team. My scope of vision is not only to the customer's inquiry or problem, i also make sure that they have an outstanding customer service experience by determining the best resolution in accordance to the laws and regulations or to the policies and procedures of the company i work for. i am creative, resourceful and can work efficiently with minimal or no supervision. I have integrity, a humble heart and I am ever-loyal to the company. If given the chance to work home-based, I'll give you my best and more!