Henry O.
Technical Customer Support Specialist with Web Development Skills
🥇 Technical Customer Support Specialist ✅ Proven Success in 21+ Projects As a highly experienced and skilled Technical Customer Support Specialist with 7 years of expertise, I bring a unique blend of technical knowledge and a customer-centric approach to all projects. My background in web development enhances my ability to provide outstanding support for any company seeking a reliable and efficient professional. Key Skills & Expertise: Zendesk, Intercom, Freshdesk, Jira Microsoft Office, G Suite, Trello, Slack Zoom, Loom, Shopify, Gorgias, WordPress HTML, CSS, JS, PHP, MySQL, Laravel, VueJS 🚀 Delivering Exceptional Results: With a deep understanding of both technical and user experience aspects, I excel at providing efficient and empathetic support to customers. My dedication to customer satisfaction drives me to go above and beyond, ensuring a seamless and positive experience for every client. 🌟 Proven Track Record: I have successfully completed over 18 projects, demonstrating my ability to deliver top-notch customer service and technical support. My diverse skill set and commitment to excellence make me the perfect choice for any company in need of a skilled technical customer support specialist who can understand and cater to customers' needs on both technical and emotional levels. Choose me for your next project, and let my expertise and work values speak for themselves!
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $20k
Billed in all: $169,280$169k
$6.8k in the last 6 months
Across 33 contracts
Earnings, last 30 days
Skill rankings: Top 1% in Email Communication
Ranked by MRR among everyone on Upwork with the skill.
- #18End User Technical Support418 freelancers · 🇳🇬 #2Top 4%🇳🇬#2 of 64
- #28Bug Reports659 freelancers · 🇳🇬 #3Top 4%🇳🇬#3 of 15
- #36Product Knowledge2,128 freelancers · 🇳🇬 #5Top 2%🇳🇬#5 of 123
- #39Communication Etiquette1,807 freelancers · 🇳🇬 #3Top 2%🇳🇬#3 of 135
- #41Ticketing System1,296 freelancers · 🇳🇬 #2Top 3%🇳🇬#2 of 116
- #148Customer Relationship Management5,121 freelancers · 🇳🇬 #3Top 3%🇳🇬#3 of 679
- #178ChatGPT5,588 freelancers · 🇳🇬 #1Top 3%🇳🇬#1 of 275
- #193Email Communication14,123 freelancers · 🇳🇬 #9Top 1%🇳🇬#9 of 948