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Henry O.
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Henry O.

Technical Customer Support Specialist with Web Development Skills

🥇 Technical Customer Support Specialist ✅ Proven Success in 21+ Projects As a highly experienced and skilled Technical Customer Support Specialist with 7 years of expertise, I bring a unique blend of technical knowledge and a customer-centric approach to all projects. My background in web development enhances my ability to provide outstanding support for any company seeking a reliable and efficient professional. Key Skills & Expertise: Zendesk, Intercom, Freshdesk, Jira Microsoft Office, G Suite, Trello, Slack Zoom, Loom, Shopify, Gorgias, WordPress HTML, CSS, JS, PHP, MySQL, Laravel, VueJS 🚀 Delivering Exceptional Results: With a deep understanding of both technical and user experience aspects, I excel at providing efficient and empathetic support to customers. My dedication to customer satisfaction drives me to go above and beyond, ensuring a seamless and positive experience for every client. 🌟 Proven Track Record: I have successfully completed over 18 projects, demonstrating my ability to deliver top-notch customer service and technical support. My diverse skill set and commitment to excellence make me the perfect choice for any company in need of a skilled technical customer support specialist who can understand and cater to customers' needs on both technical and emotional levels. Choose me for your next project, and let my expertise and work values speak for themselves!

🇳🇬Umuahia, Nigeria$16/hr100% JSS5.00 (17)Since Aug 2019
GlobeUpwork

Earnings and projects

MRR
$3.4k

Last 6 months ÷ 6

World#10,572 / 412k
🇳🇬Country#87 / 13.8k
Revenue, last 30 days
$3.5k

Last 6 months: $20k

World#9,895 / 412k
🇳🇬Country#89 / 13.8k
Total earnings
$159k

Billed in all: $169k

World#21,668 / 412k
🇳🇬Country#92 / 13.8k
Per project
$6.1k

$6.8k in the last 6 months

World#28,290 / 412k
🇳🇬Country#277 / 13.8k
Projects, last 6 months
3
0% fixed100% hourly
World#66,479 / 412k
🇳🇬Country#4,051 / 13.8k
Projects in all
26

Across 33 contracts

18% fixed82% hourly
World#109,599 / 412k
🇳🇬Country#3,054 / 13.8k

Earnings, last 30 days

$169k+$3.5k earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$164k$166k$168k$170kOct 8Oct 23Nov 7

Skill rankings: Top 1% in Email Communication

Ranked by MRR among everyone on Upwork with the skill.

  1. #18End User Technical Support418 freelancers · 🇳🇬 #2Top 4%
  2. #28Bug Reports659 freelancers · 🇳🇬 #3Top 4%
  3. #36Product Knowledge2,128 freelancers · 🇳🇬 #5Top 2%
  4. #39Communication Etiquette1,807 freelancers · 🇳🇬 #3Top 2%
  5. #41Ticketing System1,296 freelancers · 🇳🇬 #2Top 3%
  6. #148Customer Relationship Management5,121 freelancers · 🇳🇬 #3Top 3%
  7. #178ChatGPT5,588 freelancers · 🇳🇬 #1Top 3%
  8. #193Email Communication14,123 freelancers · 🇳🇬 #9Top 1%