Selina P.

I'm a Zoho Developer who specializes in Zoho CRM and full Zoho One implementations, with hands-on experience across the rest of the Zoho suite as well. Most Zoho problems aren't really Zoho problems they're setup problems: leads fall through the cracks, follow-ups depend on someone remembering, and the team ends up working around the system instead of inside it. I fix that. I design Zoho systems around how your business actually operates, using Deluge scripting, API integrations, and Zoho Flow automation to take the manual work off your team's hands. 🎯 14 Zoho projects delivered ⏱️3,224+ hours of Zoho experience 🏅 Zoho One Certified, Zoho CRM Certified, Zoho partner 🌍 Industries: [what you've actually worked with] 🔹 𝐙𝐨𝐡𝐨 𝐂𝐑𝐌 (𝐌𝐚𝐢𝐧 𝐅𝐨𝐜𝐮𝐬) Module, layout & pipeline design built around your real sales process Lead scoring, assignment rules & source attribution Blueprint processes, approvals & macros for clean handoffs Custom Deluge functions for logic standard CRM can't do CRM cleanup: deduplication, data hygiene, migration Sales reports, dashboards & forecasting 🔹 𝐙𝐨𝐡𝐨 𝐎𝐧𝐞 (𝐌𝐚𝐢𝐧 𝐅𝐨𝐜𝐮𝐬) Full-suite implementation across sales, support, finance & operations Rollout planning so every app connects instead of running in silos Licensing, permissions & department-by-department onboarding Ongoing administration as your business adds new apps 🔹 𝐙𝐨𝐡𝐨 𝐂𝐫𝐞𝐚𝐭𝐨𝐫 Custom internal apps, trackers & portals built from scratch Client, vendor & employee portals with role-based access Relational data models tied back to CRM, Books & Inventory 🔹 𝐙𝐨𝐡𝐨 𝐃𝐞𝐬𝐤 Ticket routing, SLAs & multi-department support workflows Knowledge base & customer self-service setup Desk-to-CRM integration for one unified customer view 🔹 𝐙𝐨𝐡𝐨 𝐁𝐨𝐨𝐤𝐬 & 𝐅𝐢𝐧𝐚𝐧𝐜𝐞 Invoicing, recurring billing & expense tracking Payment gateway setup (Stripe, PayPal & local gateways) Books-to-CRM sync so finance and sales stay aligned 🔹 𝐙𝐨𝐡𝐨 𝐈𝐧𝐯𝐞𝐧𝐭𝐨𝐫𝐲 Multi-warehouse setup & reorder automation Sales order, purchase order & shipment management Sync with e-commerce platforms and Zoho Books 🔹 𝐙𝐨𝐡𝐨 𝐒𝐚𝐥𝐞𝐬𝐈𝐐 & 𝐂𝐡𝐚𝐭𝐛𝐨𝐭𝐬 Live chat & Zobot setup for your website Visitor tracking & lead capture synced to CRM WhatsApp and multi-channel chat integration 🔹 𝐙𝐨𝐡𝐨 𝐒𝐢𝐠𝐧 (𝐞𝐒𝐢𝐠𝐧𝐚𝐭𝐮𝐫𝐞) Templates for contracts, quotes & NDAs CRM-triggered signing workflows Status tracking & automated reminders 🔹 𝐙𝐨𝐡𝐨 𝐂𝐚𝐦𝐩𝐚𝐢𝐠𝐧𝐬 & 𝐌𝐚𝐫𝐤𝐞𝐭𝐢𝐧𝐠 Email campaigns, sequences & list segmentation Lead nurturing synced back to CRM Performance tracking on opens, clicks & ROI 🔹 𝐙𝐨𝐡𝐨 𝐀𝐧𝐚𝐥𝐲𝐭𝐢𝐜𝐬 Executive dashboards pulling CRM, Books & Inventory into one view Custom reports without needing SQL Automated report delivery by email 🔹 𝐙𝐨𝐡𝐨 𝐅𝐥𝐨𝐰 & 𝐈𝐧𝐭𝐞𝐠𝐫𝐚𝐭𝐢𝐨𝐧𝐬 Cross-app automation without code REST API & webhook integrations: Stripe, Shopify, WooCommerce, WordPress, QuickBooks, Xero, Google Workspace, Microsoft 365, Twilio, RingCentral, Zapier, Make Bi-directional data sync between systems 🤖 𝐀𝐈 & 𝐙𝐢𝐚 𝐀𝐮𝐭𝐨𝐦𝐚𝐭𝐢𝐨𝐧 (keep only if you've actually delivered this) Zia-powered lead scoring & predictive insights Zia Agent Studio workflows for routine, rule-based tasks AI-assisted chatbot conversations in SalesIQ This list covers where I focus most, but it's not the limit if it's part of the Zoho ecosystem, there's a good chance I can help with it too. 🌟 𝐖𝐡𝐲 𝐖𝐨𝐫𝐤 𝐖𝐢𝐭𝐡 𝐌𝐞 ✔ I design around how your business actually runs, not a template ✔ Clean, documented builds someone else could pick it up later and understand it ✔ Straight answers about what's realistic and what it'll actually take ✔ Support after launch, not just a handover 📩 If your Zoho setup needs fixing, or you're starting from zero and want it built right the first time, send me a message with what you're working on.