Zaheer R.

I have 7 plus years of experience in Customer Services, Virtual Assistance, and Operations Management. 👨‍💻 I have provided excellent services to clients worldwide, that includes Live Chat Support, Email Support, Ticket, and Phone Support. Throughout my experience, I have developed a sense of skills in converting negative situations into positive ones by remaining calm and positive and by showing empathy and understanding toward customers. Also, I have great time management skills and I have the ability to handle pressure. I also provide a wide range of Administrative tasks which includes: ✔ Order Processing, ✔ Handling PayPal and Klarna disputes, ✔Internet Research, and ✔ Social Media Handling. Customer Services Software that I have used: ✔ Zendesk, ✔Zoho Mail, ✔ Gorgias, ✔ Tawk.to, ✔ LiveChatInc, ✔ Intercom, ✔Comm100 ✔Gmail, ✔Big Commerce. Tools and Internal communication software: ✔ Slack, ✔Skype, ✔ Shopify, ✔ Alibaba, Google Docs, ✔ Excel, Google Spreadsheet. I am eager to learn about products and services in order to deliver the best possible customer service. Feel free to contact me as I am fully available for a quick call, let's start building a long-term relationship.