Sophia H.

With over 10 years of dual expertise in high-performing Inside Sales (B2B/B2C) and corporate business process outsourcing (BPO), I help European and Swiss companies accelerate their growth and secure their daily operations. As a French native speaker, I possess a deep cultural understanding of the French and Swiss markets. I have a proven track record of handling high-stakes cold calling, outbound prospecting, and strategic appointment setting. Throughout my career, I have successfully negotiated complex business structures, closed contracts in competitive sectors (such as the French CPF training system and renewable energies), and managed premium customer success accounts for telecom giants like Orange and Canal+. 🚀 Core Areas of Expertise: • Inside Sales & Lead Generation (B2B/B2C): Outbound cold calling, professional appointment setting, telemarketing campaigns, objection handling, and pipeline qualification to boost your closing rates. • Premium Customer Success & Retention: Handling complex customer complaints, account renewals, inbound helpdesk support (email/chat/tickets), and technical back-office tracking. • Property Management & Short-Term Rentals: Turnkey guest communication on Airbnb and Booking platforms, calendar optimization, and remote logistics coordination. • Talent Acquisition & HR Sourcing: End-to-end recruitment pipelines, resume screening on international job boards, and interview scheduling. My diverse background allows me to lead sales desks and customer success operations with absolute autonomy. Let’s connect to build a high-converting workflow for your business.