Jane Cloudelle B.

Leveraging my wealth of experience, I provide services that meet the highest standards of quality and professionalism, delivering outstanding outcomes. ✅ Shopify stores Build ⭐ Creating and customizing Shopify stores from scratch. ⭐ Setting up essential store configurations, including payment gateways, shipping methods, and tax settings. ⭐ Selecting and customizing Shopify themes to align with brand identity. ⭐ Ensuring responsive design for a seamless user experience across all devices. ⭐ Adding, organizing, and managing product listings with detailed descriptions, images, and pricing ⭐ Creating and managing product collections to enhance user navigation and sales. ⭐ Configuring third-party apps for email marketing, customer reviews, and loyalty programs. ✅ 5 years as Customer Support Manager ⭐ Experience in managing CRM tools such as Respondio, Gmail, Front, Freshdesk, Zendesk, Zoho, Amazon, Trello, Jira, Canva, Asana, and Gorgias ⭐ Overseeing the customer support team, including hiring, training, and performance management ⭐ Setting team goals, and KPIs, and ensuring alignment with company objectives. ⭐ Conducting regular team meetings to discuss performance, challenges, and updates. ⭐ Developing and implementing customer support strategies to enhance customer satisfaction. ⭐ Conducting regular audits of customer interactions to ensure consistency and quality. ⭐ Handling escalated customer complaints and resolving complex issues. ⭐ Generating regular reports on customer support metrics, such as response times, resolution rates, and customer satisfaction scores. ✅ 6 years as Operation Manager - COO ⭐ Handled over 50 Shopify stores and managed Amazon, eBay, and Woocomerce. ⭐ Working closely with sales, marketing, and production ⭐ Managing Inventory and Supply Chain ⭐ Monitoring shipments to avoid delays to customers ⭐ Monitoring Refunds, Replacements, and Returns and creating a resolution ⭐ Working in disputes ( Shopify, PayPal, Stripe, and Klarna) ✅ Product Listing ⭐ Inputting detailed product information, including titles, descriptions, prices, and specifications, into the e-commerce platform. ⭐ Uploading high-quality images for each product ⭐ Adding relevant tags and filters to improve product discoverability ⭐ Organizing products into collections or groups ⭐ Setting up alerts for low-stock items and coordinating restocks with the supplier ⭐ Setting up bundles, product pairings, and “frequently bought together” ⭐ Adding customer reviews and ratings ✅ Product Sourcing ⭐ Used platforms such as AliExpress, Alibaba, CJ Dropshipping, Temu, Amazon, eBay, ⭐ Negotiating terms and conditions with suppliers, including pricing, payment terms, and delivery schedules. ⭐ Monitoring market trends ⭐ Working with Private Sourcing Agents ⭐ Comparing prices from different suppliers to find the most cost-effective options. ✅ Social Media Manager ⭐ Overseeing Facebook, Instagram, TikTok, Pinterest ⭐ Doing Influencer Collaboration ⭐ Scheduling a post ⭐ Boosting the post ⭐ Invoice ✅ 9 years in Customer Support ⭐ Responding to customer inquiries via phone, email, chat, or social media in a timely and professional manner. ⭐ Processing orders, returns, exchanges, and cancellations in accordance with the company policies. ⭐ Assisting customers with questions about products, services, and orders, ⭐ Troubleshooting customer problems to provide effective resolutions. ⭐ Making updates in tools if needed, like Spreadsheet, Google Doc, Monday, Etc. I am eager to contribute to and advance with a company over the long term. My goal is to deliver exceptional service, and I am dedicated to continuous learning and growth.