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Muhammad Awais A.
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Muhammad Awais A.

Chat Support/VA/Customer Service/Email Support

⭐ Let Me Take Care of Your Customers While You Focus on Growing Your Business Your customers are the heart of your business—and keeping them happy, valued, and loyal is what I do best. With 15+ years of experience in Customer Service and Client Support, I help businesses provide professional customer support, resolve issues efficiently, and build long-term customer relationships. I can support your customers through phone, email, and live chat, while representing your business professionally and consistently. 💼 What I Can Help With ✔️ Customer Service & Customer Support ✔️ Phone, Email & Live Chat Support ✔️ Customer Retention & Relationship Management ✔️ Complaint & Issue Resolution ✔️ Order & Account Support ✔️ E-commerce Customer Support ✔️ Ticket & Helpdesk Management ✔️ AI-Assisted Customer Support ✔️ AI-Powered Workflow & Process Automation ✔️ Customer Support Process Improvement ✔️ Data Entry & Administrative Support ✔️ CRM & Customer Communication 🛠️ Platforms & Tools AroFlo | Gorgias | Re:amaze | Zendesk | Konnektive | ABCRender | Shopify | WordPress | Freshdesk | Help Scout | Slack | Teamwork Desk | Zoom | Skype | Avaya | SellerCloud | Amazon | Asana | Calendly | ClickFunnels | Infusionsoft 🤖 AI & Automation I also use modern AI and automation tools to improve productivity and streamline customer-support workflows, including: ChatGPT | AI-assisted customer communication | Workflow automation | AI chatbots | Automated support processes | AI productivity tools | CRM automation I use AI as a productivity and workflow tool while maintaining human oversight, accuracy, privacy, and professional communication. 🤝 Long-Term Partnership I'm not looking for a quick project and then moving on. I value long-term professional relationships with clients who need someone dependable. Many of my clients have continued working with me for months and even years, and I have repeat clients who return whenever they need reliable customer support. My goal is simple: take care of your customers, represent your brand professionally, and help you save time so you can focus on growing your business. 📩 Let's discuss your business and see how I can become a reliable part of your team.

🇵🇰Islamabad, Pakistan$4/hr100% JSS4.90 (23)Since Aug 2019

Earnings and projects

MRR
$927

Last 6 months ÷ 6

World#51,537 / 412k
🇵🇰Country#6,087 / 52.9k
Revenue, last 30 days
$987

Last 6 months: $5.6k

World#43,234 / 412k
🇵🇰Country#5,145 / 52.9k
Total earnings
$43k

Billed in all: $46k

World#85,087 / 412k
🇵🇰Country#7,438 / 52.9k
Per project
$1.7k

$5.6k in the last 6 months

World#88,077 / 412k
🇵🇰Country#7,014 / 52.9k
Projects, last 6 months
1

Across 3 contracts

0% fixed100% hourly
World#128,092 / 412k
🇵🇰Country#22,564 / 52.9k
Projects in all
26

Across 58 contracts

16% fixed84% hourly
World#109,599 / 412k
🇵🇰Country#18,007 / 52.9k

Earnings, last 30 days

$45.8k+$987 earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$44.5k$45.0k$45.5k$46.0kOct 8Oct 23Nov 7

Skill rankings: Top 11% in Credit Repair

Ranked by MRR among everyone on Upwork with the skill.

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  8. #420Customer Care2,153 freelancers · 🇵🇰 #52Top 20%