Mariane May O.

Customer Support Specialist | Zendesk | Email, Chat & Retention

Need reliable customer support for email, chat, billing issues, disputes, and retention cases? I help service-based businesses and online brands keep support organized, resolve customer concerns clearly, and reduce friction in day-to-day operations. With 5+ years of experience, I handle customer inquiries, account updates, billing concerns, disputes, service changes, follow-ups, and basic technical support across email, chat, and phone. I also bring retention experience with a 20%+ save rate, plus consistent performance in QA, CSAT, attendance, and Top 5 rankings. 𝐒𝐞𝐫𝐯𝐢𝐜𝐞𝐬 𝐈 𝐨𝐟𝐟𝐞𝐫: • Email and chat support • Ticket handling and follow-ups • Billing and account support • Dispute resolution and issue escalation • Retention support • Account updates and service changes • Basic technical support and troubleshooting 𝐓𝐨𝐨𝐥𝐬 𝐚𝐧𝐝 𝐩𝐥𝐚𝐭𝐟𝐨𝐫𝐦𝐬: Zendesk, Google Workspace, Google Docs, Google Sheets, Google Slides, Google Drive, Google Calendar, Microsoft 365, Notion, Slack, Zoom, Google Meet, Five9, Amazon Connect, Podio, GCIC, Sime, RDS, ChatGPT, Grammarly, Canva, and CapCut. 𝐇𝐞𝐫𝐞’𝐬 𝐰𝐡𝐚𝐭 𝐈 𝐛𝐫𝐢𝐧𝐠: • 5+ years of customer support experience across home services, mortgage, hospitality, retail, and technical support • 20%+ save rate in retention support • Top 5 overall ranking in multiple roles • 100% attendance with consistent QA and CSAT performance • Strong experience handling billing concerns, disputes, account updates, service changes, and basic technical support Send me a message and let’s discuss how I can support your customer service operations.