Mohsin A.

E-commerce Retention Specialist | Zendesk & Gorgias Expert

11,000+ Hours. 100% Success. Top Rated Plus Support Expert. I don’t just "answer tickets"—I protect your brand’s reputation and maximize Customer Lifetime Value (LTV). For 8+ years, I’ve helped 8-figure eCommerce and SaaS brands turn frustrated customers into loyal, repeat buyers by managing high-volume support with precision and empathy. Why Leading Brands Hire Me: Revenue Protection: I specialize in "Save-the-Sale" tactics and dispute resolution to minimize refunds and chargebacks. Volume Mastery: Proven ability to handle maximum tickets daily across Gorgias, Zendesk, and Intercom without sacrificing quality. Platform Expert: I optimize help desk workflows, set up efficient macros, and manage Shopify/Amazon backends seamlessly. Strategic Insights: I provide daily reporting on recurring issues, helping you fix product gaps at the root. Core Technical Stack: Help Desks: Zendesk (Certified), Gorgias, Freshdesk, Intercom, Help Scout E-commerce: Shopify, WooCommerce, Amazon Seller Central, eBay Operations: Slack, Asana, CRM management, Ticket Triaging Proven Results: ✓ 8+ Years supporting US-based brands. ✓ Expert in Zendesk Setup (macros, triggers, and automations). ✓ Fast Onboarding: I adapt to your unique brand voice in 24-48 hours. ✓ Reliability: Available for long-term, high-stakes support roles.