Ken A.

If your business runs on client relationships, lead conversions, and smooth day-to-day operations - I'm the person you put behind it. I've spent 7+ years inside U.S.-based service companies handling the full client lifecycle: inbound leads, evaluations, onboarding, CRM management, follow-ups, retention, and escalations. I work directly with decision-makers and owners, which means I understand what actually matters - clients don't fall through the cracks, communication stays professional, and operations run without you babysitting every step. What I do for businesses day to day: — Manage CRM pipelines and keep client data clean and actionable — Run client evaluations and consultations end to end — Handle inbound and outbound communication - calls, emails, follow-up sequences — Convert qualified leads into paying clients through consultative sales — Onboard new clients and manage their experience through the entire engagement — Write and improve scripts, SOPs, and communication workflows — Coordinate between departments so nothing slips I work remotely with a U.S. company right now in a full-operations role - evaluations, sales support, customer service, and client management all sit with me. I'm precise, responsive, and I take ownership seriously. If you need someone who can step in, learn your process fast, and run client-facing operations without constant hand-holding — let's talk.