Daryll B.

Virtual Assistant

I’m a versatile professional with experience in Customer Service, Quality Assurance, Sales Development, Lead Generation, Cold Calling, Real Estate Virtual Assistance, and Administrative Support. I have 3+ years of customer service experience and several years of experience in Quality Assurance, coaching, and team leadership. As a Quality Analyst, I reviewed calls and written interactions, evaluated performance against quality standards, identified areas for improvement, and coached agents to improve customer interactions and overall performance. I also have experience in B2B SaaS Sales Development, handling prospecting, lead generation, cold calling, lead qualification, follow-ups, and appointment setting. I’m comfortable researching prospects, identifying decision-makers, understanding business needs, handling objections, and creating opportunities for sales teams. Additionally, I have experience as a Real Estate Virtual Assistant, supporting lead generation, cold calling, prospect research, appointment setting, follow-ups, and various administrative tasks. I can assist with: • Customer support and communication • Quality assurance and conversation review • Lead generation and prospect research • Cold calling and appointment setting • Data entry and online research • Email and calendar management • CRM and lead-list management • General virtual assistance and administrative support I’m detail-oriented, dependable, comfortable working independently, and able to follow structured processes and performance targets. I also regularly use AI-powered tools such as ChatGPT, Claude, and Canva for productivity, research, content creation, and workflow efficiency. If you’re looking for someone who can communicate professionally, understand customers and prospects, work independently, and get the job done, I’d be happy to help.