Nagila B.

I am an experienced Short-Term Rental Property Manager and Customer Support Specialist with over 15 years of customer service experience and 4+ years specializing in vacation rental operations. I have successfully managed guest communications and daily operations for a large portfolio across all booking platforms. My expertise includes guest communication, reservation management, check-in/check-out coordination, maintenance scheduling, cleaner and vendor coordination, calendar management, review management, dispute resolution, and ensuring exceptional guest experiences. I thrive in fast-paced environments where responsiveness, organization, and problem-solving are essential. Beyond daily operations, I have developed comprehensive Standard Operating Procedures (SOPs), house manuals, training materials, and workflow automations that improved team efficiency and streamlined property management processes. I have also led remote teams, monitored performance, and implemented quality standards to ensure consistent service delivery. Prior to specializing in short-term rentals, I worked as a Quality Analyst at Apple, where I coached remote advisors, evaluated customer interactions, and maintained high service standards. This experience strengthened my communication, leadership, quality assurance, and conflict-resolution skills. I am passionate about delivering outstanding guest experiences while helping property managers and owners operate more efficiently. If you're looking for a reliable, proactive, and detail-oriented Virtual Assistant who can confidently manage guest support and day-to-day operations, I'd love the opportunity to work with you.