Zaldy V.

I help Shopify brands provide fast, reliable customer support that keeps customers happy and coming back. Top Rated Plus Customer Support Specialist with 10+ years of experience handling email and chat support for eCommerce businesses. I’m used to working with high-volume inboxes and can easily adapt to your tools, workflows, and brand voice. I focus on keeping inboxes organized, response times consistent, and making sure customers feel taken care of, not just answered. I’ve handled high-volume inboxes (100+ tickets daily) while maintaining clear and consistent communication. I mainly support Shopify stores with day-to-day customer inquiries. things like order updates, follow-ups, refunds, and general concerns. I always aim to keep responses clear, friendly, and aligned with your brand. For me, it’s not just about replying to tickets, it’s about making sure your customers feel heard and taken care of. Here’s how I can support your business: • Email & Chat Support (Customer Service & Client Assistance) • Shopify Order Management & Aftersales Support • Order Processing & Customer Follow-ups • Dispute & Refund Handling • Appointment Scheduling & Administrative Support • Market & Product Research Tools & Platforms: Shopify, LiveAgent, Pipedrive, Google Workspace, Microsoft Teams Clients often describe me as easy to work with, reliable, and responsive. I do my best to keep things running smoothly while giving your customers a positive experience. If you’re looking for someone who can jump in and support your customer service right away, I’d be happy to help.