Elkie Cline T.

Helping e-commerce brands scale with reliable customer support and seamless order management. With over 5 years of experience in customer support and store operations, I’ve handled everything from refunds and order tracking to escalations and subscription management for fast-scaling Shopify brands. What I do best: - Manage customer tickets through Gorgias, Zendesk, Richpanel, Re:amaze, Freshdesk - Process orders, refunds, and exchanges directly in Shopify - Track and coordinate shipments using ShipBob, ShipStation, Flexport - Handle subscriptions and billing updates with Recharge - Build smooth support systems — macros, tags, SOPs, and workflows - Respond to reviews and feedback on Trustpilot and Okendo - Train and guide support agents for consistent, high-quality service I know how valuable each customer interaction is for your brand. My approach is simple: clear communication, empathy, and quick problem-solving that turns a frustrated buyer into a repeat customer. ✅ Fluent in English, both written and spoken ✅ Strong background in international e-commerce support ✅ Flexible and reliable, open to long-term partnerships If you’re looking for someone who understands both the customer and the back-end of e-commerce, let’s work together to give your brand the world-class support it deserves.