Cora Jean V.

Senior Customer Support & Operations Specialist for e-Commerce Brands

💰👩🏻‍💻 𝐂𝐨𝐬𝐭-𝐞𝐟𝐟𝐞𝐜𝐭𝐢𝐯𝐞 𝐚𝐧𝐝 𝐓𝐞𝐜𝐡𝐧𝐨𝐥𝐨𝐠𝐢𝐜𝐚𝐥𝐥𝐲 𝐒𝐚𝐯𝐯𝐲 💪🚀 𝐑𝐞𝐥𝐢𝐚𝐛𝐥𝐞 𝐚𝐧𝐝 𝐏𝐫𝐨𝐟𝐢𝐜𝐢𝐞𝐧𝐭 ⏰🎯 𝐄𝐟𝐟𝐢𝐜𝐢𝐞𝐧𝐭 𝐚𝐧𝐝 𝐅𝐥𝐞𝐱𝐢𝐛𝐥𝐞 ⚡💻 𝐇𝐢𝐠𝐡-𝐬𝐩𝐞𝐞𝐝 𝐈𝐧𝐭𝐞𝐫𝐧𝐞𝐭 𝐚𝐧𝐝 𝐄𝐪𝐮𝐢𝐩𝐦𝐞𝐧𝐭 Running an e-commerce brand is exciting, but managing customer support, order fulfillment, and logistics can quickly become overwhelming. That’s where I come in. I’m an experienced E-commerce Operations Manager and Customer Support Specialist with over a decade of expertise helping global brands streamline workflows, boost customer satisfaction, and keep operations running smoothly. Here’s how I can support your business: 🔥 10+ 𝙔𝙀𝘼𝙍𝙎 𝘾𝙐𝙎𝙏𝙊𝙈𝙀𝙍 𝙎𝙀𝙍𝙑𝙄𝘾𝙀 💬 Customer Support Management – Skilled in Gorgias, Zendesk, Freshdesk, HubSpot, and HelpScout. I handle escalations, refunds, returns, and ensure every customer interaction builds loyalty. 💡 E-commerce Operations – Proficient with Shopify, Wix, and other major platforms. I manage order processing, inventory updates, cancellations, backorders, and after-delivery issues. 📈 Logistics & Supplier Coordination – Experienced in procurement, shipment tracking, supplier communication, and booking with major carriers (UPS, FedEx, DHL, USPS). 📦 Team Supervision & Process Improvement – Trained and led small remote teams, built SOPs, and implemented tools like Asana, ClickUp, Trello, and Airtable to increase efficiency. ✨ 𝟰+ 𝙔𝙀𝘼𝙍𝙎 𝙀𝘾𝙊𝙈𝙈𝙀𝙍𝘾𝙀 𝙑𝙄𝙍𝙏𝙐𝘼𝙇 𝘼𝙎𝙎𝙄𝙎𝙏𝘼𝙉𝙏 ✉ 𝐄𝐦𝐚𝐢𝐥 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 to help you keep your inbox organized. ⌨️ 𝐃𝐚𝐭𝐚 𝐄𝐧𝐭𝐫𝐲 to help you collect and enter data accurately and efficiently. 🛒 𝐈𝐧𝐯𝐞𝐧𝐭𝐨𝐫𝐲 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 to help you monitor inventory levels. 💵 𝐎𝐫𝐝𝐞𝐫 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 to help you with efficiently handling and fulfilling customer orders from the point of order placement to delivery. With me, you’ll get a proactive partner who treats your business as my own, ensuring your customers are cared for, your operations stay organized, and your brand keeps growing. 🔗💼 Let’s connect! I’d love to help take the stress out of your e-commerce operations so you can focus on scaling your business.