Khaled A.

I keep clients happy, active and staying. For the last two years I've owned client relationships for agencies: onboarding, account health, follow-ups and the operations behind them, with GoHighLevel as my main CRM. What I do now • Key Accounts Manager, Exclusive Web Marketing: point of contact for U.S. home-services businesses. 100+ clients onboarded onto GoHighLevel (setup, data imports, owner training over video), plus Google Business Profile and Google Guarantee fixes, website change requests and CRM automation campaigns. • Lead-response operations: I manage a team leader, a QA specialist and 10–15 agents across several client accounts, and keep their scripts and SOPs current. • Client Success, Starplex Media: I built and run a 32-column master client tracker with health scoring (green/yellow/red), risks, open items and next actions, updated after every client conversation. • Community manager for Muslimpreneur's Circle communities. Before that Up to 40 client accounts at once at Brandbuilders, business development at Uber, senior partner support at Tabby, seller operations at Noon, customer support for Amazon Australia, and U.S./Canada operations for a car-parts business. How I work • One source of truth for every account: status, health, what we're waiting on, next action, owner and due date. • Quiet clients get chased the same day, by email, text and phone. • Problems reach the right person early, with a short summary of what's blocked and what's needed. Tools: GoHighLevel (CRM, workflows, automations, calling), Circle, Google Workspace, Microsoft Office, Slack, Trello, Asana, Canva, and AI tools daily, always checked before anything reaches a client. Top Rated Plus · 44 Upwork jobs · Arabic (native) and English (bilingual) · Degree in nursing, medical management and public health · Based in Cairo (UTC+2), comfortable covering U.S. hours. If you need someone to own your client relationships so you don't have to, send me a message.