Dominick G.

I've been in the customer service industry for more than 15 years now. I started with Teleperformance handling a telecommunications account where I became a supervisor, then a flower delivery company account and finally from the same company, I worked for one of the biggest mobile device and and computer company where I handled agents who provides troubleshooting assistance to its customers. After 6 years of working at Teleperformance,became a part of Citibank as consumer cards representative then later on became a billing disputes representative. Very recently, I worked a freelancer for a DNA company called CRI Genetics wher I became a Quality and Compliance Analyst before parting with them. With those in mind, not only that I have experienced being in the front lines providing customer service, I also have worked as part of the support system for the front liners. Listening to calls, providing feedback, analyzing data and creating action plans to boost their performance.