Taina K.

Welcome to my profile! ✨ My name is Taina, and I love working as a VA. I've been working as a Customer Support for over 8 years and as an Administrative Assistant for about 3 years. My major skills are: Well Organized, Learning fast, multitasking, Respectful and responsible, Kind and Friendly Customer Support & Administrative Assistant – E-commerce, Ride-hailing apps & Online Services. My responsibilities included: 🔸 Customer service via email, live chat, and WhatsApp: delivering prompt, courteous, and solution-oriented support to customers, ensuring a high level of satisfaction. 🔸 Order and account management using CRM tools: processing orders, resolving issues, and maintaining up-to-date customer records using platforms like Zendesk, FreshDesk, Shopify, Fluentecommerce, and others. Administrative Assistant: I provided essential administrative support for the daily operations of a law firm, with a focus on: 🔹 Email management: sorting, responding to, forwarding, and organizing messages to ensure clear and efficient communication with clients and the internal team. 🔹 Calendar management: scheduling and tracking appointments, meetings, and legal deadlines, emphasizing punctuality and organization. 🔹 Document organization and management: maintaining and digitally archiving documents and contracts, following strict confidentiality and accessibility standards. 🔹 Client support via WhatsApp: direct, courteous, and efficient communication with clients to answer questions, share case updates, and provide ongoing assistance.