Khavin M.

Support and operations, handled by one person instead of two: fewer handoffs, faster fixes. ✅ SaaS helpdesk support (Intercom): L1/L2, escalations, ticket triage ✅ EVV/Sandata & NDIS invoicing troubleshooting ✅ Data QA at scale: 600,000+ product catalog, Python-based pipelines ✅ QuickBooks Online integration support ✅ Top Rated, 100% Job Success, 3,100+ hours on Upwork I've spent the last stretch running both sides of a SaaS operation: fielding support tickets in Intercom and building the QA systems that keep the underlying data clean. That combination means I catch root causes, not just symptoms. A support ticket about a bad product listing doesn't just get answered, it gets flagged upstream too. Comfortable jumping into complex, multi-step workflows with minimal onboarding. Open to full-time, part-time, and retainer work.