Aira Shiela Marie D.

💻 Customer Service & Virtual Assistant | Appointment Setter | Data Entry | Inbound Sales Specialist ✅ 7+ Years in Customer Service (Voice & Non-Voice) ✅ 3+ Years in Virtual Assistance (Admin Support, Data Entry, Email Handling) ✅ 2+ Years in Appointment Setting and Inbound Sales ✅ Experience with E-commerce and Small Business Clients ✅ Skilled in CRM, Lead Management, and Customer Retention With a strong background in customer service, virtual assistance, and sales support, I specialize in helping business owners streamline operations, manage client communication, and close leads effectively. I’m known for my attention to detail, excellent communication skills, and proactive approach — ensuring every task is done efficiently and professionally. 💼 Experience & Roles Overview 📞 Customer Service & Sales Support (7+ Years) ✅ Handled inbound calls, emails, and chat support for global clients ✅ Managed orders, returns, and billing concerns with empathy and accuracy ✅ Upsold products and retained customers through effective communication ✅ Maintained high satisfaction and QA scores consistently 📅 Virtual Assistant & Appointment Setter (3+ Years) ✅ Managed calendars, appointments, and client follow-ups ✅ Conducted lead generation, data entry, and outreach using tools like LinkedIn Sales Navigator and Apollo ✅ Updated and maintained CRM databases to ensure accurate client information ✅ Coordinated meetings between clients and prospects ✅ Created reports, handled admin tasks, and managed social media pages 🧠 Skills & Tools ✅ Google Workspace | Microsoft Office | Canva | Slack | CRM Tools ✅ LinkedIn Sales Navigator | Apollo | Hunter.io | ZoomInfo | TruePeople Search ✅ Email & Chat Support | Data Entry | Lead Generation | Scheduling | Customer Retention ✅ Strong Written & Verbal English Communication ✅ Open to full-time, part-time, or project-based roles 💼 Why Work With Me I bring a balance of professionalism, empathy, and efficiency. Whether managing customers, organizing operations, or supporting sales efforts, I make sure every task aligns with your goals — delivered on time, with quality, and a smile.