Francia S.

Hello! My name is Francia Santana. I’m a Spanish (native) and English (C2) interpreter with over 8 years of experience in customer service, interpretation, and administrative support, primarily in the healthcare and insurance industries. I currently work as a live over-the-phone interpreter, helping patients, providers, and representatives communicate clearly and accurately while maintaining confidentiality and professionalism. Core Skills & Experience: • Live interpretation (Spanish–English) • Inbound calls and chat support (51 WPM) • Administrative coordination, team leadership and supervision • Delivering new hire and cross-training sessions • U.S. healthcare and health insurance systems (Medicare, providers, QHP – Under 65) • Customer service I’m passionate about being the bridge that makes complex things easy for the people I serve—that’s my gift, and having a role where I can put it into practice is deeply important to me. If you’re looking for someone dependable, detail-oriented, and experienced in healthcare communication, I’d love to be part of your team! Let's connect.