Dorota D.Private profile: Upwork shows its earnings only to signed-in members, so we check it every few weeks, not daily. MRR here is a rough estimate (Upwork's six-month earnings ÷ months active). Last read Nov 5, 2026.

Project Manager, Business Analyst, Change Manager and Process Manager with 15+ years of professional experience. I am result-oriented expert with flexible approach to solving new problems and challenges. I utilise my technical expertise and excellent communication skills to solve challenges arising during software implementation and digital transformation projects. Knowledgeable in software development life cycle, including analysis, design, implementation, testing, training and post-go-live support. Proficient in Agile methodologies, including Scrum and Kanban. Author of the company’s policies, operational procedures and various training materials. I am an expert in business process modelling, requirements elicitation processes, and many software tools. I am known for my strategic approach to solving problems and translating complex system functionalities into end-user-friendly language. Experience: Business Analysis and Process Management: Specializing in BPMN, Agile methodologies, and digital transformation across various industries (shown below). Expert in process mapping, data collection, findings analysis, creation of KPIs, and spotting areas for innovations, improvement and automation. Proficient in documenting current and future state process flows, workflows, and user scopes, with a focus on regional branches. Skilled in presenting findings, documents, project plans, and reports to major shareholders across departments and locations. Project and Change Management: Experienced in leading gap analysis to define scope and drive change activities. Capable of preparing and delivering impact assessments and training needs analysis workshops. Skilled in developing and delivering change readiness and training materials, incorporating feedback for continuous improvement. Manage escalations from regional branches and central office, tracking and resolving process breakdowns and engineering necessary changes. Agile and Scrum Methodologies: Deep experience as an Agile Business Analyst, facilitating project and development teams in Agile environments using tools like Jira and MS Teams. Expertise in designing interactive dashboards and reports for Power BI, enhancing data visualization and enabling data-driven decision-making. Quality and Process Optimization Consulting: Proven record of spearheading business process analysis, mapping, and automation initiatives to reduce errors and enhance operational efficiency. Experienced in collaborating with IT developers to design and implement custom IT solutions and business applications. Participate in the creation of IT solutions and applications, from gathering business requirements to conducting user tests and training. Training and Workshops: Developed and conducted both on-site and remote training sessions to empower teams with new tools and methodologies. Experienced in user acceptance training and go-live activities, ensuring smooth project executions and high user satisfaction. Technical Documentation and User Manuals: Proficient in creating comprehensive documentation including BPMN process maps, functional design documents, UAT scenarios, SOPs, and user manuals. Extensive use of documentation tools such as BPMN Miro, Draw.io, Visio, MS Office, and SharePoint. Industries I Have Worked For: Semiconductor Production - Manufacturing and production of semiconductor devices. Retail - chains of pharmacies and perfumeries. Software Development - Development and implementation of software solutions. IT and E-commerce - Technology and online retail services. Transport - Services related to the transportation sector. Education - Involvement in educational services and institutions. Finance and Mortgage - Financial services with a focus on banking and mortgage lending. Medical Services - Operations within hospitals and other healthcare facilities. Laboratories - Work in medical, microbiological, and chemical laboratories. Production - Including cosmetics, food, packaging, and storage industries. Restaurants and Hospitality - Covering food service and hospitality management. Quality Audits - Conducting quality assurance audits across various sectors. CORE COMPETENCIES Business Analysis | Change Management | Project Management | | Agile | Scrum | Business Process Modeling BPMN | Gap Analysis | Requirements Gathering | Stakeholder Analysis | Business Case Development | Risk Management | Scope Management | Time Management | Critical and Analytical Thinking | Problem-Solving | Software and Tools | Microsoft Visio | Lucidchart | Miro| Draw.io | Jira | Trello | Microsoft 365 | MS Dynamics 365 Business Center | Critical Manufacturing MES | Co-Pilot | ChatGPT | Word | Excel | PowerPoint | OneNote | MS Teams | SharePoint | Slack | Google Meet and Google Chat | Zoom| A++ | Interpersonal Skills | Excellent Communication skills | Details oriented | Training and Teamwork | Active Listening | Negotiation | Conflict Resolution | Adaptability | Empathy | Stakeholder Engagement