Colleen K.

Businesses hire me to make sense of their back-end operations and create efficiency with repeatable processes that allow everyone to take back control of their day. I am your go-to operations partner. I have always loved problem-solving ( in grade school, I was in an organization called Future Problem Solvers) and creating easily implemented solutions. I have helped numerous clients scale their businesses by creating simplified systems and repeatable operating procedures. I have extensive experience in: Tech where I successfully executed process improvements including documenting the sales process & training the sales team for platform companies decreasing new sales reps ramp up time by 20% in first 90 days. Venture where I implemented a firm-wide communication process using Microsoft Teams and project management tool Monday.com to align the firm’s key priorities and forecast team’s bandwidth for projects increasing productivity by 40%. Fitness where I ran the daily sales and operations for 13 studios with a revenue of 5M+ annually growing revenue 5% month over month. I love working with small businesses ( I started a microbakery so I could have one of my own) and helping them scale and implement streamlined processes to work smarter and not harder. I am passionate about helping CEOs and their teams create sustainable businesses and return to what they love. Key Skills: Business Management Strategic Planning Process Improvement/ Standard Operating Procedure CRM Optimization Vendor Relationship Management Workflow automation