Chris Leon S.

Hi! I’m a results-driven Customer Service, Lead Management, Appointment Setting, Sales, and BPO Operations Specialist with experience helping businesses manage customers, convert leads, schedule appointments, and keep day-to-day operations organized. I specialize in lead management, high-volume appointment scheduling, customer service, sales follow-up, CRM management, and administrative support. I have a strong background in the construction and roofing industry, where I’ve successfully followed up with prospects, scheduled appointments, prepared quotes, and consistently closed roofing deals on a weekly basis. My experience includes: • Lead qualification and follow-up • High-volume appointment scheduling • Customer service and client support • Sales support and closing • CRM management and data entry • Quote and estimate preparation • Construction and project coordination • Vendor and subcontractor coordination • Administrative and BPO operations • Calendar and appointment management • Remote customer support I’m organized, reliable, detail-oriented, and highly consistent with follow-up. I understand that responding quickly, communicating professionally, and staying on top of leads and appointments can make a major difference for a business. I also provide professional customer communication in English, Spanish, French, and Haitian Creole, allowing me to work effectively with customers from different backgrounds. If you need someone who can manage your leads, follow up with prospects, schedule appointments, support customers, assist with sales, or help keep your business operations organized, I’m ready to help.