Kristina G.

I am an experienced Team Lead, Quality Control Specialist, and Lead Generation Expert with over 10 years of experience in BPO operations, U.S. insurance processes, data quality management, and virtual support services. I specialize in team management, performance optimization, and process improvement, helping businesses increase efficiency and deliver measurable results. I have strong experience working in the U.S. insurance field, including policy checking, endorsements processing, and certificate of insurance (COI) handling. I am familiar with AMS and Epic systems and have experience working with carriers, ensuring accuracy, compliance, and timely processing of insurance documentation. In addition, I have extensive experience in quality control and data auditing, focusing on accuracy, consistency, and workflow improvement. I am highly detail-oriented and skilled at identifying issues and maintaining high-quality standards. I also bring solid experience in lead generation, LinkedIn research, and virtual assistance. I have worked on both simple and complex research projects, delivering accurate and well-structured data for business growth. 💼 What I can help you with: • U.S. insurance support (policy checking, endorsements, COIs, AMS/Epic) • Team management & operations support • Customer support supervision • Quality assurance • Virtual assistance & administrative support • Web research & market research • LinkedIn research & B2B lead generation • Contact list & email list building • Data entry & data management I focus on quality over quantity and always aim to deliver accurate, reliable, and actionable results. I adapt quickly, communicate clearly, and take ownership of every task I work on. Let’s work together to improve your operations, generate leads, and support your business growth.