Armi V.

Fusion Growth Partners (2020) May 11, 2020 – present Virtual Assistant - Listing Marketing Development CONCENTRIX (Formerly IBM - Daksh) Account: General Motors Worked in a BPO for eight years (with good customer service background) Worked as a Quality Analyst - Coaching and Mentoring - Evaluation of calls - Root Cause Analysis - Process Review - Knowledge Check - EOD and Monthly Report Live Chat support and Email management Chinabank Banking Corporation Responsibilities Customer Relations Assistant  Assisting Clients primarily in opening deposit or investment accounts, as well as cross selling the bank’s products and services  Performing clerical and administrative duties. Teller  Supporting bank sales team by identifying customer needs  Adhering to all bank security, audit, and compliance requirements.  Responsible for ensuring client satisfaction through friendly and efficient servicing of deposits, withdrawals, bills and other payments. BalsamHills Brands Customer Loyalty Specialist for Back Office – Manila, PH