Vet Adrian B.

Professional Profile summary: Experienced leader with a demonstrated history of working in the BPO industry. Skilled in Operations Management, Client Services, Employee Engagement, Customer Satisfaction, and Business Process Improvement. Strong operations professional with adept experience in the Travel and Hospitality, Telco, Financial Services and General Customer Service line of businesses. Specialties: GENERAL MANAGEMENT -People Management, Strategic Planning. RECRUITMENT AND TALENT ACQUISITION -Recruitment Process Outsourcing, Executive Search, Permanent Placement, Staffing and Volume Hiring. BUSINESS DEVELOPMENT and Outsourcing -Business Development, Client Acquisition, Accounts Management, Sales and Marketing, Presentation & Negotiation. Business Process Outsourcing and Project Management,